FAQ
General Information
Q: Are your products safe to use?
A: Yes, all our products are made from high-quality, body-safe materials. They are rigorously tested to ensure safety and satisfaction.
Q: Do you offer discreet packaging?
A: Absolutely! We understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no indication of the contents inside.
Q: Are your products suitable for beginners?
A: Yes, we offer a range of products designed for all experience levels. Check out our “Beginner’s Guide” for recommendations.
Ordering & Shipping
Q: How long does shipping take?
A: Shipping times vary depending on your location. Most orders are processed within 1-2 business days and delivered within 5-7 business days. You’ll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Yes, we ship to most countries. Please check our Shipping Policy for details on international delivery times and fees
Orders
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s progress.
Returns & Refunds
Q: What is the return policy?
A: We accept returns within 30 days of delivery for unopened and unused products. Please contact our support team to initiate a return.
Q: What if I receive a damaged or defective product?
A: If your product arrives damaged or defective, please contact us within 7 days of delivery. We’ll gladly replace it or issue a refund.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive the returned item. Please note that it may take additional time for the refund to appear in your account.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information. Your data is safe with us.
Q: Do you offer payment plans?
A: Currently, we do not offer payment plans, but we frequently run promotions and discounts. Sign up for our newsletter to stay updated!
Care & Usage (Pleasure Products)
Q: How do I clean and maintain my products?
A: Most products can be cleaned with warm water and mild soap. Check the product description or packaging for specific care instructions.
Q: Are products waterproof?
A: Many of our products are waterproof or water-resistant. Please refer to the product description for details.
Q: Can I use my own lubricants with your products?
A: Yes, but we recommend using water-based lubricants to ensure compatibility and longevity of your products.
Privacy & Discretion
Q: Will my information be shared with third parties?
A: No, we value your privacy. Your personal information will never be shared, sold, or rented to third parties. Read our [Privacy Policy](#) for more details.
Q: How discreet is your billing?
A: Your credit card statement will show a neutral charge name, so there’s no indication of the nature of your purchase.
Promotions & Discounts
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order. The system will automatically apply the best available discount.
Support
Q: How can I contact customer support?
A: You can reach us via email at support@x11heavenx.com We aim to respond within 24 hours.
Q: Do you have a physical store?
A: Currently, we operate exclusively online to provide a discreet and convenient shopping experience.
Still Have Questions?
If you don’t see your question here, email contact@x11thheavenx.com!